The Cleaner Production program has been applied successfully in the manufacturing industry. However, this instrument is far from service company's adoption. The main contribution of this thesis is to characterize the development and application of the Cleaner Production program in Services using Checkland Methodology for structuring problems. The main objective of this methodology is make a comparison between the real system (the way the company is today) and the conceptual system (the way the company would work if it adopted the Cleaner Production) as it traces the changing pictures and help managers to decide on adopting this program or not. The aim of the presented Case Studies is to show how the model is applied in service companies.
cleaner production; sustainable development; environmental management system; sevices companies
