In this study, we propose a descriptive and normative framework for website analysis. To begin with, we explain competitor analysis, outlining the aims and benefits of this stage within the design process. After that, we describe a range of descriptive and normative frameworks aimed at analyzing information systems and graphic representations found in Ergonomics and Information Design literature. Finally, we propose a new descriptive and normative framework to be used during the competitor analysis phase in website design, illustrating its application with an informative website.
Competitor analysis; descriptive framework; normative framework; website design