Traditional Quality Tools
|
Fluxogram |
Graphic representation showing all steps of the process (Brassard, 1991). |
Checklist |
Useful to register direct observations and help to gather facts about the process (Oakland, 1989). |
Pareto chart |
A vertical bar chart that allows us to determine which problems to solve and determine the priority (Brassard, 1991). |
Control Chart |
Monitoring a system in order to observe the existence of alterations to the expected average over time (Brassard, 1991). |
Histogram |
It involves data measuring, revealing how much variation exists in any process (Brassard, 1991). |
Cause-and-effect diagram (also called Ishikawa or fishbone chart) |
The relation between the “effect” and all possibilities of “cause” that may contribute to this effect (Brassard, 1991). |
Scatter plot |
Study of the possible relation between two variables (Brassard, 1991). |
Management and planning (MP) tools
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Relation diagram |
It shows many relevant factors in a situation or complex problem, indicating logical relations between the same factors by arrows (Moura, 1994). |
Affinity diagram |
It groups together many sets of verbal data about a situation or problem by affinity or natural relation (Moura, 1994). |
Tree diagram |
It shows the chaining of all secondary objectives and what is needed to achieve them (Moura, 1994). |
Prioritization matrix |
It enables the establishment of a numerical order of priority for possible solutions, tasks or questions (Moura, 1994). |
Relation matrix |
Multidimensional analysis, identifying the correlation level between two or more groups of factors (Moura, 1994). |
PDPC diagram |
Exploration of possible ways and events, from an initial situation until a desired final situation (Moura, 1994). |
Activities diagram |
It details the chaining of activities required to implement and monitor a plan (Moura, 1994). |
Quality program
|
5S |
The management and participative program that aims to create adequate work conditions for all people at all hierarchical levels of the organization. |
Quality Function Deployment QFD |
Method that seeks to ensure that the final Project of a product or service meets the needs and desires of clients (Slack et al., 2009). |
Failure mode and effects analysis –FMEA |
It identifies failures before they occur using a checklist. The goal is to identify what service/product characteristics are critical (Slack et al., 2009). |
Six Sigma |
The improvement program created by Motorola aiming to eliminate defects and improve the productive process of a product or service (Slack et al., 2009). |
Standard ISO
|
9001:2015 |
The ISO 9001:2015 entitled “Quality management systems – Requirements” specifies requirements for quality management systems when an organization needs to demonstrate its abilities or aims to enhance customer satisfaction. |
Set of support standards |
These standards, called supporting standards, are important for an efficient and effective QMS. It is worth noting that the company will utilize and implement the supporting standards that best suit the needs and particularities of the company. These standards do not certify. |