This paper presents an application of QFD for planning and development of a cost software. The QFD was chosen aiming a better assessment of the user desires as well as the indication of the parameters for process control. The work was initiated from a market survey conducted on users of cost software and other people involved in cost management. The use of the QFD shows that the early definition of the key characteristics of the system is essential in software development. The QFD complements the use of other system analysis techniques and contributes for a faster and more qualified software development.
market survey; quality; QFD; software; cost