Abstract
The methods of evaluation of health services have been incorporating the report of family members of patients in order to elaborate indicators of evaluation of results. The present cross-sectional, descriptive and qualitative study evaluated the satisfaction and the change perceived by family members of patients of psychosocial care service alcohol and drugs users. The theoretical-methodological framework of the adapted Fourth Generation Assessment was adopted, collecting data through observation techniques, individual interviews with the application of the Hermeneutic-Dialectic Circle and group interviews. The evaluation of the satisfaction and the perception of change of the relatives presented a consensus of the participants regarding the satisfaction, considered positive, primarily by providing them with a listening space and offering them guidance to understand and deal with patients; and dissent in the face of the perception of changes observed in the patients’ lives, prompting relatives to refer patients for involuntary hospitalization in psychiatric institutions.
Keywords:
Health services research; Substance-related disorders; Community mental health services; Personal satisfaction
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