This paper describes the experience of applying the administrative analysis tool to the modernization of public management, more specifically at the 3rd Infancy and Youth Judgeship of Porto Alegre, Brazil. An action-survey was carried with the following goals: to qualify management procedures; to provide more effective service to clients; to standardize the main administrative processes, aiming at the future municipalization of the socio-educational measures to be applied with open sentencing. The experience has suggested that, in spite of strongly bureaucratized state structures, it is possible to employ rationalization techniques for administrative processes in specific sectors of the State, with relevant results for users of the system and a low implementation cost.
administrative analysis; quality; public management; modernization