Objective:
To evaluate job satisfaction of non-medical professionals in order to identify potential service failures and propose changes for improvements.
Methods:
A cross-sectional, descriptive study of 14 employees in the Ophthalmologic Center Divinolândia Regional Hospital in São Paulo state. Was used as a research tool, a self-administered questionnaire developed by the authors. The collected data were tabulated and presented in tables.
Results:
Reported great satisfaction with the work performed (71,4%). The factor that most pleased the employees in the workplace was the good relationship with colleagues (35.6 %). Considered as great the relationship with the medical staff and the patients (71,4%). Mentioned as the most unpleasant factor in the workplace, the fact that the physical space is very small (35.7%). Most employees (64.3 %) worked in the institution for more than 10 years.
Conclusion:
We found a high satisfactory degree of employee satisfaction with the institution, with medical staff and patients.
Job satisfaction; Patient care team; Work environment