ABSTRACT
This manuscript presents a narrative of tutors from different states of Brazil regarding the experience of tutoring, from 2016 to 2018, as part of a semi-presential improvement course aimed at managers of Basic Health Units. One of the major challenges of health care is the qualification of managers to work in the Unified Health System (SUS). Managers of basic health units need skills of clinical management and care to produce effective ways to make health care in a collaborative and effective way. Management processes in the sphere of primary care require the use of tools that enable the adoption of other ways of being a manager, such as the circular process, nonviolent communication, the descriptor flowchart, the unique therapeutic project, besides the enhancement of relational technologies for the qualification of management processes. The ability of the course to activate changes in the qualification of professionals for the management of basic units is verified, considering its potential to provoke shifts of perspectives, positions and knowledge regarding the management function.
KEYWORDS
Primary Health Care; Health management; Education, distance; Mentoring