The aim of this study was to explore the perception of users and professionals of the Family Health Strategy about the Family Health Support Center (Nasf). It is a qualitative research, with semi-structured interview and focus group, from the perspective of content analysis. The professionals demonstrated knowledge about the Nasf, but difficulty to conceptualize the devices of the proposal. Users, although do not recognize the nucleus by name, value and describe the work well, in the perspective of access and quality of care. Perceptions suggest that the proposal is recognized and valued by the population and that it is necessary to strengthen the practices of permanent education and matrix support among professionals.
Primary Health Care; Family health; Comprehensive health care; Health services; Public health policy