Authors studying the theme of leadership developed models that can be applied in the organizational context. In the present study, we selected the model proposed by Hersey and Blanchard, named Situational Leadership. Through the technique of critical incidents, we identified and analyzed the behaviour of nurses from surgical units. Based on the analysis of data, we were able to infer that situational leadership can be used as a theoretical structure to base nurses' leadership skills, in order to improve the quality of nursing care and the development of nursing personnel.
nurse; critical incidents; situational leadership
