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INFORMAL LEARNING EXERCISE FOR TIC PROFESSIONALS: A STUDY AT THE SUPERIOR MILITARY COURT

APRENDIZAGEM INFORMAL DE PROFISSIONAIS DE TIC: UM ESTUDO NO SUPERIOR TRIBUNAL MILITAR

EL APRENDIZAJE INFORMAL PROFESIONALES DE LAS TIC: UN ESTUDIO EN EL TRIBUNAL SUPERIOR MILITAR

ABSTRACT

Purpose:

Describe the informal learning strategies used by the IT and Communication professionals (TIC) of the Superior Military Court (STM), discussing their importance for professional development and labor skills related to the maximization of the results of human performance.

Originality/gap/relevance/implications:

The research proved the differences in the use of the learning strategies among the TIC professionals and made it possible to capture the meaning of informal learning by professionals.

Key methodology aspects:

The mixed methodology was applied and a questionnaire was created based on the studies of Camillis and Antonello (2010)Camillis, P. K., & Antonello, C. S. (2010). Um estudo sobre os processos de aprendizagem dos trabalhadores que não exercem função gerencial. Revista de Administração Mackenzie, 11(2), 4-42., Antonello (2011b)Antonello, C. S. (2011b). Saberes no singular? Em discussão a falsa fronteira entre aprendizagem formal e informal. In C. S. Antonello & A. S. Godoy (Orgs). Aprendizagem organizacional no Brasil (pp. 225-245). Porto Alegre: Bookman ., Pantoja and Borges-Andrade (2009)Pantoja, M. J. , & Borges-Andrade, J. E. (2009). Estratégias de aprendizagem no trabalho em diferentes ocupações profissionais. Revista de Administração Contemporânea - RAC Eletrônica, 3(1), 41-62., Lohman (2009)Lohman, M. C. (2009). A survey of factors influencing the engagement of information technology professionals in informal learning activities information technology. Learning, and Performance Journal, 25(1), 43-53., Berg and Chyung (2008)Berg, S. A., & Chyung, S. Y. (2008). Factors that influence informal learning in the workplace. Journal of Workplace Learning, 20(4), 229-244. and Cunningham and Hillier (2013)Cunningham, J., & Hillier, E. (2013). Informal learning in the workplace: key activities and processes. Education + Training, 55(1), 37-51.. Descriptive statistical analyses for quantitative data and thematic and categorical analyses were made for the content of the open answers.

Summary of key results:

Five categories of informal learning were identified: interpersonal relationships; work practices; sharing knowledge; unsystematic training and autonomous. Informal learning depends on: 1. interpersonal relationships, 2. plan for work practices, 3. sharing the knowledge, and 4. autodidactism. Some factors were considered facilitators and/or inhibitors and favorable and/or unfavorable to informal learning.

Key considerations/conclusion:

The professionals describe informal learning as something difficult to prove and that the same thing happens through practice and the exercise of their skills. For future research, it was suggested the following: 1. analyze the influence of environment variables when employing the use of informal strategies of learning; 2. relate the learning of TIC professionals to the initiatives of knowledge management in the Organization; and 3. observe the role of leadership in the process of informal learning among professionals.

KEYWORDS
Informal learning; Brazilian public sector; TIC professionals; Superior military court; Learning strategies

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