CATEGORIES
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CHARACTERISTICS OF THE CATEGORIES
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Citizen engagement World Bank (1992, p. 40); Bovaird and Löffler (2003Bovaird, T., & Löffler, E. (2003). Evaluating the quality of public governance: indicators, models and methodologies. International Review of Administrative Sciences, 69(3), 313-328., p. 322). |
Participation of the population in the project and tourism actions. Participation of the population in significant decisions. |
Transparency World Bank (1992, p. 40); IFAC (2001); Bovaird and Löffler (2003Bovaird, T., & Löffler, E. (2003). Evaluating the quality of public governance: indicators, models and methodologies. International Review of Administrative Sciences, 69(3), 313-328., p. 322). |
How projects are disseminated; all the actors involved have access to information and results of the programs developed. The impacts are known to all stakeholders. Transparency in decision-making. |
Accountability IFAC (2001); Bovaird and Löffler (2003Bovaird, T., & Löffler, E. (2003). Evaluating the quality of public governance: indicators, models and methodologies. International Review of Administrative Sciences, 69(3), 313-328., p. 322). |
There is a model of professional accountability; responsibility for accountability; quality of accountability. |
Equality and inclusion agenda Bovaird and Löffler (2003Bovaird, T., & Löffler, E. (2003). Evaluating the quality of public governance: indicators, models and methodologies. International Review of Administrative Sciences, 69(3), 313-328., p. 322). |
Level of income inequality in the region. An agenda that promotes equality and social inclusion (access to housing, public security, education). |
Ethical and honest behavior IFAC (2001); Bovaird and Löffler (2003Bovaird, T., & Löffler, E. (2003). Evaluating the quality of public governance: indicators, models and methodologies. International Review of Administrative Sciences, 69(3), 313-328., p. 322).; Barret (2003Barret, P. (2003). Achieving Better Practice Corporate Governance in the Public Sector. AM Auditor General for Australia. Disponível em: <http://www.anao.gov.au/uploads/documents>. Acessed in: 23 nov. 2015. http://www.anao.gov.au/uploads/documents...
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Level of commitment, responsibility, and a sense of justice in the management of institutions; existence of a code of ethics. |
Equity (fair procedures and due process) World Bank (1992, p. 40); Bovaird and Löffler (2003Bovaird, T., & Löffler, E. (2003). Evaluating the quality of public governance: indicators, models and methodologies. International Review of Administrative Sciences, 69(3), 313-328., p. 322). |
Fair and balanced structure and procedures for the allocation of financial resources. |
Ability to compete in a global environment Bovaird and Löffler (2003Bovaird, T., & Löffler, E. (2003). Evaluating the quality of public governance: indicators, models and methodologies. International Review of Administrative Sciences, 69(3), 313-328., p. 322). |
Level of competitiveness; tapped markets. |
Ability to work effectively in partnership Bovaird and Löffler (2003Bovaird, T., & Löffler, E. (2003). Evaluating the quality of public governance: indicators, models and methodologies. International Review of Administrative Sciences, 69(3), 313-328., p. 322). |
Level of cooperation in pursuit of shared goals; patterns of organization and cooperation between social and political actors and institutional arrangements that coordinate and regulate transactions within and across the borders of the economic system. |
Sustainability Bovaird and Löffler (2003Bovaird, T., & Löffler, E. (2003). Evaluating the quality of public governance: indicators, models and methodologies. International Review of Administrative Sciences, 69(3), 313-328., p. 322). |
Actions and sustainability indicators that make up the program and actions. |
Respect for the rule of law Bovaird and Löffler (2003Bovaird, T., & Löffler, E. (2003). Evaluating the quality of public governance: indicators, models and methodologies. International Review of Administrative Sciences, 69(3), 313-328., p. 322). |
The rules that determine the relations and functioning of the market; corrective interventions to provide essential services. Enforcement of rights and obligations. |
Promoted by central institutions in global matters Fayos-Sola, Da Silva and Jafari (2012Fayos-Sola, E., Da Silva, J. A. M., & Jafari, J. (2012). Knowledge Management in Tourism: Policy and Governance Applications: Emerald Group Publishing. , p. 17) |
Actions promoted by international organizations, such as the United Nations Department of Economic and Social Affairs. |
In the area of management, particularly of marketing. Silva and Oom do Valle (2013Silva, J. A.; Oom do Valle, P. (2013). A investigação em turismo em Portugal: um contributo para a sua caracterização. Revista Brasileira de Pesquisa em Turismo, 7(3). Disponível em: <http://www.redalyc.org/articulo.oa?id=504152259003>. Acessed in: 28 mar. 2018. http://www.redalyc.org/articulo.oa?id=50...
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“consumer behavior", "destination image and brand" and "tourism policies and governance" were highlighted. |