ABSTRACT
Purpose
To identify the most frequent complaints from hearing-aid users and establish possible relationships that might help audiologists solve some problems.
Methods
Cross-sectional, descriptive and quantitative study, carried out through an online questionnaire, answered by 176 audiologists. After analyzing the responses and computing the terms, coding was performed and the 30 most frequent complaints were described. Four categories were established to verify each reported term and its correspondence with the problem pointed out in each question. To address the possible relationships between complaints and their solutions, the terms were divided into the following main aspects of the hearing aid fitting process: physical adaptation, adjustment of electroacoustic characteristics and user’s intrinsic characteristics.
Results
30 representative terms of complaint were described due to their high number of occurrences : the term “very loud device / very loud sound” appeared 223 times whereas the term “I cannot hear anything” had the fewest number of occurrences, 25 appearances. In total, there were six complaints related to physical aspects, 17 to adjustments of electroacoustic characteristics, four that could be related to both aspects and two to intrinsic characteristics of the individual.
Conclusion
It was possible to identify the most frequently reported complaints of hearing aid users. . It was observed that it is feasible, based on a complaint, to address a supposedly related aspect of adaptation and help audiologists find solutions. However, each particular patient and situation must be given individualized attention.
Keywords:
Hearing; Hearing loss; Hearing aids; Audiology; Problem solving