| Discrimination |
Discrimination, including stigma and racism13-18,20-25 |
| Institutional violence14,22 |
| Service rigidity |
HP lifestyles differ from the modes offered by the service13-15,17,21,22,24 |
| Excessive bureaucracy/bureaucratic administrative logic15,17,18,21,23,24 |
| Requirement of identification documents for services17,18,21,23,24 |
| Lack of flexibility/Inability to adapt to the HP reality16,17,21,22,24 |
| The institutional notion of services centered on the physical structure14,16,24 |
| Wrong definition of the scope of services/Services focused within institutional walls17,24 |
| Imposition of abstinence or need for abstinence15,23 |
| Denial of service due to not being accompanied by an eCR or some other service23 |
| Service weaknesses |
Inability or weakness of services to coordinate with the intra-sectoral or inter-sectoral network16-18,22,24 |
| A structural deficit in service or HR16,18,25 |
| Distance between services and places where the HP people lives21 |
| Lack of a health system that allows for more concrete and immediate responses to user demand17 |
| Impersonal health offers17 |
| Interpersonal violence within services14 |
| Weakness in the health communication process with the public using the service15 |
| Categories |
Facilitators |
| Relational |
Bond15,16,18-22,24,25 |
| Listening and receptive posture15,17-20,22 |
| Mediation of other professionals or coordination between eCR professionals and professionals from other services22,24 |
| Active search16,22 |
| Negotiation stance of professionals with users17 |
| Recognition of the service as a protective place14 |
| Acting from the perspective of equity |
Traveling to territories/Conducting territorialized actions in the street space/itinerancy16,18,22-24 |
| Referrals to the health and intersectoral network/Capacity for intersectoral coordination16,21,24,25 |
| Ability to incorporate the unpredictable or unplanned based on user demand or desire17,18,20 |
| Flexibility of services from the perspective of equity, considering the HP lifestyles17,20 |
| Ability to respond to the request for care on demand22 |
| Being an “open door” service22 |
| Assistance-related |
Mobile teams/eCR14-25 |
| Multidisciplinarity/interprofessionality/integration between different professional categories16,20,24 |
| Offer from a harm reduction perspective/Offers for care regarding the use of alcohol and other drugs16,18 |
| Availability of a car for the transportation of the service team and users16 |
| Providing care from the perspective of comprehensive health16 |
| Access to Oral Health20 |
| Supply of medications20 |
| Knowledge about STIs and drugs18 |
| Have previously defined opening hours so that users know how to look for the service18 |
| Quality of care received21 |
| Realization of matrix-based support23 |
| Artistic and Recreational Activities20 |